Spa Policies

Reservations / Booking Policy

Lavanya Spa Retreat enjoys high occupancy throughout the year.

All appointments need to be secured with either a credit card or gift voucher at the time of booking. If paying by Gift Voucher, please quote your Gift Voucher number when booking and note that gift vouchers can not be used in conjunction with any other offer or special.

Cancellation Policy

We simply ask for common sense and respect towards your therapist and our small business. Please have the courtesy when cancelling or re-scheduling your appointment  to allow 24 hours notice. Where cancellations are made with less than 24 hours notice, 25% of the treatment cost will be charged to the credit card or gift voucher used to secure the booking, this is purely to cover our staff costs and loss of treatment income. Cancellations within 3 hours of your scheduled treatment time, or failure to arrive will incur a 100% fee.

Mobile Phones

Please switch off or silence your phone to maintain the harmony of the spa environment and respect for other clients and therapists.

Gift Voucher Terms and Conditions

Gift Vouchers are non-refundable. You can re-gift the voucher if you choose not to use it.

Please treat your gift voucher like cash, and present the voucher on the day of your treatment when checking out. Where the cost of the treatment exceeds the value on the voucher, the difference can be paid on check out on the day of the treatment.

Gift vouchers cannot be used in conjunction with any other discount, offer or promotion.

Your Gift voucher is required at the time of booking to secure all reservations – your gift voucher is considered a deposit for your booking. Rescheduling or cancelling a treatment with less than 24 hours notice will result in a forfeit of 25% value of your gift voucher.

Late cancellations and no-shows will forfeit 100% of the voucher value.

Gift Vouchers purchased after November 1st, 2019 have a 3 year expiry period from date of purchase. All vouchers purchased prior have the terms stated on the voucher. Expired vouchers can still be used but forfeit 50% of the voucher value and cannot be redeemed on Saturdays.

Therapist Preference

If you have a preference for a therapist please let us know at the time of booking.