Lavanya Spa Retreat
4 Cox's Garden
Williamstown VIC 3016
Phone: 03 9397 7084
Contact us
Opening hours:
Tuesday   10am - 5pm
Wednesday 10am - 7pm
Thursday  10am - 8pm
Friday    10am - 5pm
Saturday  9am - 5pm
Sunday & Monday - closed
 
Reception hours differ from treatment hours.
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Reservations / Booking policy

Lavanya Spa Retreat enjoys high occupancy throughout the year.

All appointments need to be secured with either a credit card or gift voucher at time of booking. If paying by Gift Voucher, please quote your Gift Voucher number when booking and note that gift vouchers can not be used in conjunction with any other offer or special.

Cancellation Policy

Please note we require 24 hours notice to cancel, change or reschedule all appointments. Where cancellations are made with less than 24 hours notice, 25% of the treatment cost will be charged to the credit card or gift voucher used to secure the booking. Cancellations within 3 hours of your scheduled treatment time, or failure to arrive will incur a 100% fee.

Arrival

Please arrive 15 minutes prior to your treatment and allow time to enjoy a herbal tea and a complimentary footbath.

Gift Voucher Terms and Conditions

Gift Vouchers are non-refundable and non-transferable

Where the cost of the purchase exceeds the available voucher balance, the voucher holder will be required to pay the difference. Gift vouchers cannot be used in conjunction with any other discount.

Your Gift voucher is required at the time of booking to secure all reservations – your gift voucher is considered a deposit for your booking. Rescheduling or cancelling a treatment with less than 24 hours notice will result in a forfeit of 25% value of your gift voucher. Late cancellations and no-shows will forfeit 100% of the voucher value.

All Gift Vouchers have a 12 month expiry period from date of purchase. Expired vouchers can still be used but forfeit 50% of the voucher value and cannot be redeemed on Saturdays.

Therapist Preference

If you have a preference for a therapist please let us know at the time of booking.