Reservations / Booking policy
Lavanya Spa Retreat enjoys high occupancy throughout the year.
All appointments need to be secured with either a credit card or gift voucher at time of booking. If paying by Gift Voucher, please quote your Gift Voucher number when booking and note that gift vouchers can not be used in conjunction with any other offer or special.
Please note we require 24 hours notice to cancel, change or reschedule all appointments. Where cancellations are made with less than 24 hours notice, 25% of the treatment cost will be charged to the credit card or gift voucher used to secure the booking. Cancellations within 3 hours of your scheduled treatment time, or failure to arrive will incur a 100% fee.
Please arrive 15 minutes prior to your treatment and allow time to enjoy a herbal tea and a complimentary footbath.
Gift Voucher Terms and Conditions
Gift Vouchers are non-refundable and non-transferable
Where the cost of the purchase exceeds the available voucher balance, the voucher holder will be required to pay the difference. Gift vouchers cannot be used in conjunction with any other discount.
Your Gift voucher is required at the time of booking to secure all reservations – your gift voucher is considered a deposit for your booking. Rescheduling or cancelling a treatment with less than 24 hours notice will result in a forfeit of 25% value of your gift voucher. Late cancellations and no-shows will forfeit 100% of the voucher value.
All Gift Vouchers have a 12 month expiry period from date of purchase. Expired vouchers can still be used but forfeit 50% of the voucher value and cannot be redeemed on Saturdays.
If you have a preference for a therapist please let us know at the time of booking.