FAQ & Spa Policies
Where is Lavanya Day Spa & Skin Hub located?
You’ll find us at 4 Cox’s Garden, Williamstown VIC 3016. On arrival, simply enter through the side gate to the left and follow the path to Lavanya.
What are your opening hours at Lavanya?
We’re here Tuesday through Saturday, with late appointments available during the week to make finding a little time for yourself that bit easier.
Tuesday: 10:00am – 8:00pm
Wednesday: 10:00am – 8:00pm
Thursday: 10:00am – 8:00pm
Friday: 10:00am – 8:00pm
Saturday: 9:00am – 3:00pm
Please note, our reception hours may differ from our treatment hours. Reception is generally available from 10:00am – 5:00pm Tuesday to Friday and 9:00am – 3:00pm Saturday, with extended hours on some days.
Need to pop in outside these hours? No worries at all. Simply text Kate on 0452 136 802 and she’ll happily arrange a time to meet you where possible.
Where is the best place to park?
A relaxed treatment starts with a relaxed arrival, so we recommend giving yourself a little extra time to find a park.
Cox’s Garden offers limited 2-hour parking, as well as a small number of all-day spaces. We suggest allowing an extra 15 minutes so you can arrive without rushing and enjoy your full treatment time.
For additional all-day parking, we recommend Pasco Street, accessible via Melbourne Road or Cecil Street and approximately a 5-minute walk from the spa.
How early should I arrive?
Your time at Lavanya is all about slowing down, so why not arrive a little early and settle in?
For facial appointments, we recommend arriving around 10 minutes early to complete your consultation and enjoy our custom-made signature spa tea. For all other treatments, 5 minutes early is perfect — giving you a moment to unwind before we begin.
How can I book an appointment?
We’d love to welcome you to Lavanya! You can call us on 03 9397 7084 or simply click here to book online.
To secure your appointment, we’ll ask you to leave card details when booking, even if you’re treating yourself with a Gift Voucher. Don’t worry — your card won’t be charged unless a deposit is required.
During our busier peak periods, we take a 50% deposit. If you’re paying with a Gift Voucher, your deposit will be refunded when you arrive for your appointment. For the quickest response, please contact us by phone rather than Facebook or Instagram, as our social messages aren’t always checked daily.
What if I need to cancel or reschedule my appointment??
We understand that sometimes plans change, and we’ll always do our best to accommodate where we can. We kindly ask for at least 48 hours’ notice if you need to cancel or reschedule, giving us the opportunity to offer your appointment time to another client. Where possible, you’re also welcome to send someone in your place, including when using a Gift Voucher.
As a small business, our cancellation policy helps us cover therapist costs when appointments can’t be filled at short notice. Cancellations within 48 hours will incur 50% of the treatment fee or Gift Voucher value. Within 24 hours, or for a no-show, the full amount will apply. For Saturday bookings, the same percentage of the Saturday surcharge will also apply.
We truly appreciate your understanding.
Can I have treatment when I am pregnant?
Firstly, congratulations! We’d love to look after you during this special time, with treatments tailored to keep you comfortable throughout your pregnancy. If you’re in your first trimester, we simply ask for a doctor’s note confirming that it’s safe for you to enjoy your chosen treatment, along with a signed waiver.
Please let us know you’re pregnant when booking so we can recommend the treatment and therapist best suited to you. We also have a specially designed pregnancy pillow for a little extra comfort during your treatment.
Do you offer Side-By-Side packages?
Absolutely! We have three beautiful treatment rooms and can accommodate up to four guests for treatments at the same time, including one double treatment room — perfect if you’d like to enjoy your spa time together.
For larger groups, give us a call and we can help coordinate treatment times to make your visit flow beautifully.
Check out our Side-By-Side packages here.
What if I have allergies or sensitivities?
Absolutely. Your comfort and wellbeing are always important to us, so please let us know about any allergies or sensitivities when booking and during your consultation. We work with carefully selected ranges including Eminence Organic Skin Care, IMAGE Skincare, iKOU and Airyday SPF, and use sweet almond oil for our massage treatments. Where possible, we’ll happily customise your treatment and product selection to suit your individual needs.
Do you have weekend or public holiday surcharges?
Saturdays are one of our favourite (and busiest!) days at Lavanya. A 10% surcharge applies to all Saturday treatments, including when redeeming a Gift Voucher.
We also open on selected Public Holidays, with a 25% surcharge applying to treatments on these days. Gift Vouchers cannot be used as payment for Public Holiday bookings. Applicable surcharges also apply to cancellation and no-show fees.
Can I purchase a gift voucher?
Absolutely! All our treatments are available as a gift voucher or alternatively you can choose a value amount and let the recipient choose themselves. Our gift vouchers are lovingly presented and can be purchased in spa, via phone or our online store. Vouchers purchased online can be posted or collected in-store. See how they look here.
Can I use a Gift Voucher as payment towards a Series Package or Membership?
Our Gift Vouchers are designed to be enjoyed towards individual treatments and spa experiences at Lavanya.
Series Packages and Memberships are separate prepaid programs offering their own benefits and savings, so they’re purchased independently and can’t be paid for using a Gift Voucher. Your Gift Voucher can still be used towards any of our regularly priced treatments and experiences.
I have a gift voucher but don't like treatments, can I be refunded?
We understand spa treatments aren’t everyone’s cup of tea! While our Gift Vouchers are non-refundable, you’re very welcome to re-gift your voucher to someone special — simply get in touch and we can update the voucher details for you.
As Lavanya is a service-based business, our Gift Vouchers are purchased specifically to be enjoyed towards the treatments and experiences we provide. For this reason, Gift Vouchers can’t be exchanged for cash or used to purchase retail products.
With such a wide range of treatments available, we’re also more than happy to help you find something that suits you — even if you’re not usually a spa person!
I have purchased an E-Voucher online, when will I receive this?
Once you’ve purchased an E-Voucher online, you’ll receive an automatic confirmation email straight away. This is your receipt and will include your order number — it is not your E-Voucher.
Your E-Voucher is lovingly prepared by our team during our operating hours and sent in a separate email. Most arrive within a few minutes to an hour or so; however, please allow up to 48 hours, particularly for purchases made outside our operating hours.
Need it a little sooner? Give us a call during operating hours, or if we’re closed, send Kate a text on 0452 136 802 and we’ll do our best to help.
What currency do you accept for payments?
We accept payments in Australian Dollars (AUD) only. All prices, invoices, and transactions are processed in AUD. Payments made in other currencies are not supported.
Spa Policies
Reservations
Lavanya experiences high demand throughout the year. A credit card is required to secure all bookings, including those being paid for with a Gift Voucher. Your card will not be charged unless a deposit is required. During peak periods, a 50% deposit may be taken. When redeeming a Gift Voucher, this deposit will be refunded upon arrival for your appointment.
Please note: We may not check Facebook or Instagram messages daily. To avoid disappointment, please do not send booking requests or important messages via social media.
Booking Policy
We understand that sometimes plans change, and we’ll always do our best to accommodate where we can. We kindly ask for at least 48 hours’ notice if you need to cancel or reschedule, giving us the opportunity to offer your appointment time to another client.
As a small business, our cancellation policy helps us cover therapist costs when appointments can’t be filled at short notice.
Cancellations within 48 hours will incur 50% of the treatment fee or Gift Voucher value. Within 24 hours, or for a no-show, the full amount will apply. For Saturday bookings, the same percentage of the Saturday surcharge will also apply.
Where possible, you’re welcome to send someone in your place, including when using a Gift Voucher.
Do you have weekend or public holiday surcharges?
Saturdays are one of our favourite (and busiest!) days at Lavanya. A 10% surcharge applies to all Saturday treatments, including when redeeming a Gift Voucher.
We also open on selected Public Holidays, with a 25% surcharge applying to treatments on these days. Gift Vouchers cannot be used as payment for Public Holiday bookings. Applicable surcharges also apply to cancellation and no-show fees.
Spa Etiquette
We ask that you please keep your voices to a minimum and please switch off or silence your phone to maintain the harmony of the spa environment and respect for other clients and therapists
Gift Voucher Terms and Conditions
Gift Vouchers are non-refundable but may be transferred or re-gifted to another person.
Gift Vouchers are valid for treatments and spa services and cannot be exchanged for cash or used towards retail products, Series Packages or Memberships.
Where the treatment cost exceeds the remaining Gift Voucher value, the difference is payable at checkout.
Gift Vouchers may be used with some special offers and promotions, while exclusions may apply to others. Please check the terms of the individual offer before booking.
Expired Gift Vouchers may, at Lavanya’s discretion, be accepted at 50% of the remaining voucher value and cannot be redeemed on Saturdays. Please contact the spa directly prior to booking.